Returns & Exchanges
In accordance with the guidelines of the Australian Competition and Consumer Commission (ACCC):
"We are not required to provide a refund or replacement if you change your mind." However at Robin's Nest we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
You can choose a refund or exchange if an item has a major problem. This is when the item:
■ Has a problem that would have stopped you from buying the item if you had known about it
■ Is unsafe
■ Is significantly different from the sample or description, or
■ Doesn’t do what we said it would or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please keep your proof of purchase – for example, your receipt.
For a full refund, you need to contact us at firstname.lastname@example.org or 02 67527788 and return the item to us within 7 days of receiving it. This applies to full price items only.
There is strictly NO refunds on sale items.
For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
Any returned item must be in perfect condition, with no damage to the item or the packaging.
Any refund amount will be less the shipping charge.
A restocking fee of 10% of the order value will be deducted from the refund amount.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us.