Privacy Policy

 

Robin's Nest for Children (www.robinsnest.com.au) is committed to maintaining customer privacy and maintaining the security of any personal data which we receive from the customer.

Customers that purchase or use our products will be asked to enter basic personal information. This information on our database is not made available to third parties, beyond the essential requirement for credit card validation during purchase. The information is used solely for our billing and payment purposes, and notifying customers and partners of future updates to our products or services.

We offer a range of email newsletters, which we send only to those customers who have opted in to our mailing list. Customers may opt out from receiving a newsletter by either clicking on the link provided in the newsletter or by changing their contact details via our website.

We do not receive or store any credit card information. This information is taken and processed on our behalf by our payment provider, SecurePay, who will validate the credit card for authorisation and payment. SecurePay is committed to providing safe and secure online payment options. SecurePay Online Payments provides a highly secure Payment Card Industry Data Security Standard (PCI DSS) compliant service. It ensures that customer credit card details are transmitted between our bank, you the customer’s bank and the credit card schemes in a highly secure manner.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 

Cookies are used when entering our site to record the location from where each visitor arrived. This information is used for tracking visitors that come from our affiliate sites.

Each web page access is recorded in a log file. The contents of the log file are analysed each week and each month to determine how many visitors we serve, what pages they look at most, and from where they connect. This is used to better serve our customers. This information is not shared with anyone outside our organisation.

 

Please contact us at sales@robinsnest.com.au if you wish to have your personal information removed from a particular mailing list or database at any time.